Innovating science
for over 125 years

We’re Ready To Help

Yamato’s Customer Service and Tech Support teams are always available to help you to select the appropriate products, discuss customization, find replacement parts, schedule shipping, installation and troubleshooting. Connect with a team member using the contact information below.

Customer Service

Our customer service team is ready to assist you with product selection advice, sales estimates, replacement parts, accessories, customization, product literature, and more. To check status of a current order, contact the Customer Service team.  If you are looking for product information, please use the customer service form below.

8 a.m. to 5 p.m. PST

Phone: 1.800.292.6286
International: 1.408.235.7725
Fax: 1.408.235.7730
email: Customer Service

Technical Support

You can access our online Technical Support Center at anytime to find product manuals, FAQs, installation guides,and step-by-step troubleshooting solutions. To request assistance from our support team, inquire about warranty and find replacement parts please create a new ticket. Our Support team will respond within 24 hours.

8 a.m. to 5 p.m. PST

Phone: 1.800.292.6286
International: 1.408.235.7725
Fax: 1.408.235.7730
email: Technical Support

Office Location

Yamato Scientific America Inc.
925 Walsh Avenue
Santa Clara, CA 95050
U.S.A.

Customer Service Form

Please write your inquiry here:

Terms and Conditions

Payment terms
Company terms are prepaid or Net 30 to all customers with established credit unless specified.

Prices
All product prices are FOB Santa Clara, CA. U.S.A. Alternatively we have seasonal sales and product promotions.

Design and Specifications
Due to on-going improvement and development of our products, some items may differ slightly from the products described in our catalog and from our website.