 Information |
Home > Warranty & Repair> Information |
- Parts and Service
- Our customer service specialists can help you to identify
the part you need in our extensive parts inventory. Furthermore,
our technical specialist will help you optimize the performance
of your Yamato product and tailor it to your needs.
- Return Policy
- If you are not satisfied with your purchase and wish to make a return, contact our customer service to inquire about a Return of Merchandise Authorization Number (RMA). Merchandise returned without an RMA number will not be accepted and will be returned to the sender. Return requests must be made within 15 days of the customer’s receipt of the merchandise.
All returns must be unused and in unopened original packaging and include all items and manuals originally shipped.
The purchaser is responsible for the shipping cost of return shipment. Insurance on the return shipment is required. Damage or loss of merchandise during shipping is the responsibility of the sender. Returned shipments that arrive damaged will be returned back to the sender, and credit will not be rendered.
All return merchandise is subject to a 25% restocking fee. Shipping and handling cost are not refundable.
- All retrofitted, customized and special order item sales are final and non-returnable.
- Contact Customer Service
- To contact a customer service representative, please call
Monday -Friday 8:00 a.m. to 4:00 p.m. PST
1-800-292-6286
customerservice@yamato-usa.com
- Contact Technical Service
- To contact a technical service representative, please call
Monday -Friday 8:00 a.m. to 4:00 p.m. PST
1-800-292-6286
technical@yamato-usa.com
|
IMPORTANT REMINDER
Dear Valued Customers:
Recently, Yamato Scientific America Inc delivered a container of damaged equipment which was claimed by our insurance company. You may be contacted by a third party to purchase a piece of Yamato laboratory equipment at an unbeatable price. Please note before purchase that this equipment may not function properly and will NOT BE COVERED by Yamato's standard warranty. You can ask for the serial number prior to purchase and check it against this log (linked).
If you have any questions please feel free to contact us at 1-800-2-YAMATO or customerservice@yamato-usa.com.
Sincerely,
Yamato Scientific America Inc
|
