Our technical support team is available to answer your questions, provide product advice and assist with installation and troubleshooting. Our service department offers product calibration, preventive maintenance and customization services.

Technical Support Center

Our 24 hour online Technical Support Center features answers to frequently asked questions, step-by-step troubleshooting solutions, quick set-up guides and technical product manuals available to download. You can reach out to our technical team by creating a support ticket. The team will respond within 24 hours. If you wish to create a support ticket you need the product model and serial number.

Remote Support

Remote support is also available thru video conference for immediate help with product setup, troubleshooting or product operation questions. Face Time, Skype or Zoom are the preferred platforms for remote support sessions. When you request remote support our team will schedule the session based on your availability.

Verification and Calibration

Yamato provides temperature verification and calibration using certified devices. Our service team recommends a tune-up once a year, depending on product usage. This service can be performed either at the customer site by a Yamato Certified Technician or at our Service Center in Santa Clara, California.

Product Customization

Yamato offers customization to most products to match your application requirements. Simple customization includes external output terminals, exhaust ducts, additional exhaust or cable ports, observation windows, and more. Custom design or OEM services are available for standard laboratory or industrial applications. Please contact customer service at 1-800-292-6286 to schedule a meeting or email customer service.